Terms and Conditions 1. BOOKING CONFIRMATION A. All bookings are made with Altitude Camps (S.A.R.L) B. The booking will become the binding contract (“the contract”) between the parties only when Altitude Camps acknowledges receipt of a non-refundable deposit as indicated in clause 2A below. C. The contract will be subject to these booking conditions (“the conditions”) and will be governed and construed in accordance with Swiss law. D. The person making the booking warrants Altitude Camps that he or she has the authority and legal right to represent the registered participant (and when the applicant is less than 18 years old, the authority of the parent, group leader or legal guardian) to contract Altitude Camps on behalf of each such member on the basis of all the contracts conditions. 2. PAYMENT A. All payments and instalments must be paid on time as shown on the invoice. Altitude reserves the right to cancel the booking without refund of the deposit if this condition is not followed. B. A 50% deposit is required to confirm your place and the balance is due by the 1st May C. In the case of cancellation by the client, the 50% deposit is non-refundable. If cancelled within 2 weeks, the full 100% payment is non-refundable. 3. CANCELLATION OF THE PROGRAM BY Altitude International Camps A. Altitude reserves the right to cancel any summer camp. In the highly unlikely event of a camp being cancelled you will be offered the choice of an alternative arrangement or a full refund. B. No refund will be payable if Altitude Camps is forced to cancel the program due to circumstances beyond our reasonable control and which could not have been foreseen or avoided even if due care had been exercised including but not limited to war, threat of war, riot, civil unrest, act of terrorism, act of god, flood or any other adverse weather conditions. 4. PARENTS RESPONSIBILITIES Parents or legal guardians accept full financial responsibility for all registered participants on our camps for the following: A. All pocket money and other personal purchases made on behalf of the child for anything not included in the camp package. B. Damage whether deliberate or not to facilities, clothing, equipment or other belongings. C. All costs of participants having to be sent home due to accident, misbehaviour, illness or any other reasons thought valid by Altitude Camps. D. Rental of any equipment which Altitude Camps deem necessary so the participant can fully enjoy his/her holiday due to their own equipment being unsafe, missing or potentially harmful. 5. PARTICIPANTS BEHAVIOUR A. Whilst under full supervision of Altitude Camps, participants are expected to comply with all rules and regulations imposed on them. Altitude reserves the right to send the participant back home during the camp if in Altitude Camps’ opinion the participant is incompatible with the general well being of the camp. In this case all costs will not be refunded and will be the responsibility of the parent or guardian. Altitude Camps fully reserve all rights to send any child home at the parent/guardians’ expense should we perceive their behaviours to be inappropriate. Such behaviours include, but are not limited to: the drinking of alcohol, threatening behaviour towards staff, students or anyone else, use of illegal drugs, smoking, entering of rooms used by the opposite sex, leaving the chalet at night time after lights out and bullying. 7. ADVERTISING AND PROMOTION A. If photography consent is given, Altitude International Camps reserves the right to use all artwork and any photography of the children on its websites and future promotional publications. 8. MEDICAL RELEASE A. Altitude International Camps views safety as its number one priority. Altitude International Camps reserves the right to take whatever action it deems necessary to safeguard the health and well-being of the participant. In the event of accident or injury all costs of the medical treatment will be the sole responsibility of the parent. group leader or legal guardian. 9. MODIFICATION OF PROGRAM A. Altitude Camps cannot be responsible for weather conditions that affect the participant’s ability participate in activities. If in Altitudes’ opinion conditions are dangerous activities may be curtailed or cancelled. B. Altitude International Camps reserves the right to cancel any of the sessions mentioned in its brochure due to insufficient numbers of participants. In such a rare event Altitude Camps will make every effort to offer an alternative solution. 10. LIABILITY A. Altitude International Camps will accept full responsibility for organizing the reserved camp activities and will do its best to fulfill these. However, under no circumstance can Altitude International Camps be responsible for any service not directly under the control of Altitude International Camps, for example; ski lifts, world events, mountain guides, hotels and transportation companies. For this reason Altitude cannot be held responsible for extra costs, damage, accidents, lateness or inconvenience as a result of an error by a company during the activities or transportation of participants unless caused by the proven negligence, or lack of diligence by Altitude International Camps. Every booking is accepted subject to all the conditions imposed by such outside companies and all claims with respect to these matters must be made directly to the concerned party. 11. HEALTH AND ACCIDENT AND CANCELLATION INSURANCE A. Altitude Camps will accept full responsibility for organizing the reserved camp activities and will do its best to fulfil these. However, under no circumstance can Altitude Camps be responsible for any service not directly under the control of Altitude Camps, for example; ski lifts, world events, mountain guides, hotels and transportation companies. For this reason Altitude cannot be held responsible for extra costs, damage, accidents, lateness or inconvenience as a result of an error by a company during the activities or transportation of participants unless caused by the proven negligence, or lack of diligence by Altitude Camps. Every booking is accepted subject to all the conditions imposed by such outside companies and all claims with respect to these matters must be made directly to the concerned party.   Privacy Policy This document outlines the privacy practices for www.altitude-camps.com. This privacy notice applies to all information collected by the website and includes: What personal information is collected from you through the website and elsewhere, making you identifiable. How it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your data. How you can correct any inaccuracies in the information. Altitude Camps is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement. What data we collect and store and how? We may collect the following personal information through our website using cookies, during the booking process via email, phone or our online booking system, from partner companies making a booking on your behalf, during your camp session or when you complete any surveys etc. Name and contact information including email address and contact phone numbers. Demographic information such as postcode, age, preferences and interests and other information related to your booking enquiry. Passport information, nationality and date of birth. Dietary and medical history. How do we use this data? We require this information to ascertain your needs and provide you with a better service, and in particular the following reasons: Allocating children to the correct camp. Passing information to our teachers so that they know how to contact you, are aware of any dietary or medical needs and are informed of ability levels and requirements prior to the beginning of the session. To provide our chefs with information regarding diet and health. To arrange airport transfers and any private lessons. To enable us to provide you with any documentation relating to visas. Why might we share your personal data with third parties? We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so. Which third-party service providers process my personal data? “Third parties” includes third-party service. The following activities are carried out by third- party service providers: IT [and cloud] services, professional advisory services, debt collection services, administration services, marketing services, hotel and transfer companies. All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions. What about other third parties? We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data with a regulator or to otherwise comply with the law. How long do we keep your data? We will hold your data in our booking system for as long as our system is used within our company. All data in our email files and documentation will be held for 5 years only. Security Internal record keeping. We may use the information to improve our products and services. We may also send a promotional newsletter about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests. We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We partner with other third parties to provide specific services (mountain guides, airport transfers, sports coaches, hotel and chalet bookings). When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at info@altitude-camps.com. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the current Data Protection Act.  If you would like a copy of the information held on you please write to the Data Protection Officer (Miss L Turner), Altitude Camps, Case Postale 55, 1936 Verbier, Switzerland. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.